PONY Baseball/Softball • Protect Our Nation’s Youths
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   Support

Click for a list of frequently asked questions regarding the PONY Baseball and Softball Coaching Education Program.

Technical support for online courses, tests, and software is available Monday through Friday, 8am to 5pm Central time. Call 217-351-5076, ext. 2940.

If you prefer, you can submit a technical support request via e-mail.

Whether you call or e-mail your request for technical support, please be prepared to provide the following information. It will greatly assist our technical support specialist in diagnosing your problem.

The type of hardware you are using
The operating system you are using
The exact wording of the error message(s) or the message number(s) appearing on screen
A complete description of what happened and what you were doing when the error message appeared
An explanation of how you tried to solve the problem
The type of browser you use
Your modem speed

Technical Requirements for viewing the course

Supported Internet Browsers:
Internet Explorer 6 or higher (Win)
Firefox 1.x†
Netscape Navigator 7.1 to 8.x† (Win)
Mozilla 1.7.x†
Safari 2.x
† If you use one of these browsers and have the AdBlock extension, you should disable it.

Screen Resolution
Computer monitor preferences set for 800 x 600 resolution or larger.

Additional Software
Adobe Flash Player version 8 or higher. Download Adobe Flash Player.
Please close and restart your browser after installing Adobe Flash Player.
Adobe Reader version 5 or higher. Download Adobe Reader.